They are also responsible for handling minor customer issues, resolving complaints from guests who are not satisfied with the hotel’s services, and escalating issues beyond their capacity to resolve when necessary in a timely manner.įront desk receptionist work description also entails enforcing basic security procedures in the organization by monitoring log book, notifying the security officer about unescorted guests and emergency situations and also assisting in issuing guest passes and employee ID cards. Hotel front desk receptionists also provide housekeeping duties to ensure the front/reception area is safe and clean at all times. They communicate with guests and customers at the highest level of hospitality and integrity, and accommodate guests’ special requests whenever possible. They also ensure guest departures are smooth. In a hotel, the front desk receptionist’ role involves crafting the guests’ experience: they check them in, assign rooms, and ensure luggage and needs are in the room ready. They connect and understand the guest/customer needs and refer them to appropriate units when necessary. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. They work in various sector of the economy including: retail businesses, hotels, healthcare organizations, insurance companies, pharmaceuticals, manufacturing, automobile companies, etc. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception.
Please, continue reading: What Does a Front Desk Receptionist Do?
that commonly form most employers’ requirements for hiring for the front desk receptionist position. You will also learn about the skills, abilities, experience, etc. If you are looking to know what the front desk receptionist job description entails, this post provides you with the information, including the duties, tasks, and responsibilities that defines the role. Front Desk Receptionists are expected to provide excellent customer service.įront Desk Receptionist Job Description, Key Duties and Responsibilities
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